You Always Have A Choice
Price is often marketed as the most important factor in choosing your coverage. However, we know from experience that while getting the best rates is important, having the right coverage is key. We want you to be protected when it counts. We're here to provide you the best solution – at all levels.
With the best solution, often comes the best situation. At McConville Omni, you get to be in control of your insurance experience.
Do you prefer to call? We'll be here to answer! Do you want to email? We check ours constantly! Do you want to reduce your paper? We can provide your documents electronically!
The McConville Omni Client Portal lets you decide how your insurance transactions are going to be handled. The web portal and mobile app puts your policy information and your broker right at your finger tips! Check your payment schedule, access your pink slips, view your policy documents or request a change to your coverage .. all from your computer, tablet or mobile phone!
Client Satisfaction is a Priority
At McConville Omni, we pride ourselves on building a client experience that we can all be proud of. It should be filled with choice, positive experiences (both with our team and with our insurance company partners) and added value.
In 2018, we started asking our clients to tell us about their experiences with our team. There is no better way to reward excellent performance, or to address concerns than to get first-hand feedback from you! We use this feedback to improve our training, and to improve the services we offer through our partners. We have learned a lot, but we have also been able to praise our team members who are providing excellent experiences, every time.
We are very proud, and honoured to have received the 2020 Client Loyalty Award. We can't thank you enough for providing us your thoughts, suggestions and praise, because you are the interaction we value the most. Thank you. Thank you. Thank you!
If you've had an excellent experience & want to share it with others, we would love it if you could leave us a Google Review!
When we work with you, your needs are our priority. Period.
Every time we begin a relationship with a new client, or come back to renew existing coverage, we start from the beginning with a thorough, personalized needs assessment. This process ensures that we understand your insurance needs, both for today and into the future as you plan it. Our reputation is grounded in this approach – and provides our clients with peace of mind, knowing we've got their back.
We offer a one-stop service for all types of insurance – at all stages of your life & business growth.
Some insurance companies will specialize in one type of insurance, such as auto. At McConville Omni, we offer knowledgeable, comprehensive guidance across all types of insurance – personal and commercial. It's one of the reasons why we have so many life-long relationships with clients. We have the in-house expertise to support you as you grow your family and your business.
With McConville Omni, there is always someone to help.
The client services side of our business is organized in teams – and the benefit to you is that there is always someone to help. Each member of the team working on your insurance coverage will be thoroughly informed and available at any time to answer your questions and provide you all the information you need to feel secure.
We live in – and love – the communities we serve.
We think that it's important to our clients that we live in their communities. Whether you're located in urban London, St. Thomas, Goderich, Clinton or Lucknow, or in a rural area nearby, chances are that someone at McConville Omni is your neighbour. We think it's important that you feel like we know you. And, in addition to being passionate about protecting you, we are also passionate about local events, weather challenges and community support.
Great relationships with our carriers means you get the right coverage at the right price.
Having multiple strong relationships with insurance carriers gives us the flexibility to find you the right coverage at the right price, even if it’s with multiple companies. We do the 'shopping' for you and provide the knowledge and advice to guide you in making the best decision for your needs.
We've been doing this a long time – and every bit of our experience is available to you.
We actually tallied it up. The combined experience of our team in the insurance industry is over 500 years. That's quite a number. And because you get our entire team when you work with McConville Omni, you benefit from all of it.
Your quote. Your way.
At McConville Omni, your London & St. Thomas insurance company, we take the time to get to know you – so that we are fully confident that we are bringing you the very best insurance coverage for you, your family and your business.