Claims Help

We're Here for You.

Do you need to make a claim? Or do you have questions about a potential claim situation? There are a few ways to contact your experienced McConville Omni broker!

For emergency after-hours assistance, call the after-hours line. If your claim is not urgent, or it is during business hours, you can send us an email using the contact forms below or call your local office. We are here to guide you through the claims process!

London & St. Thomas Offices

Business Hours Claims


Monday - Thursday: 8:30am - 5:00pm
Friday: 8:30am - 4:30pm
Saturday - Sunday: Closed


 London Direct: (519) 673-0880
 St. Thomas Direct: (519) 633-6687

After Hours Claims


Monday - Thursday: 5:00pm - 8:30am
Friday: 4:30pm - 11:59pm
Saturday and Sunday: 12:00am - 11:59pm


 Toll-Free: 1-833-236-7839

Claims Questions & Answers

Here are a few FAQs about the claims process:

  • What is an insurance claim?

    An insurance claim comes only after you have suffered a loss or damage to an item that you have an insurance policy for. Some examples include a car accident, a house fire, a burst water pipe or a slip and fall. When you file an insurance claim, you are requesting financial coverage or compensation from your insurance company for a covered loss. Your insurance company will validate the claim, and once approved, they determine and deliver the compensation.

  • What is an emergency, after-hours claim?

    Claims don’t always happen during business hours. If you experience a loss event during the night, on the weekend or over a holiday, our team will be there to walk you through your options. An event such as a fire, flood, severe weather damage, or significant car accident (among others) would qualify as an emergency.

  • What documents should I have ready for when I speak to my broker?

    It is helpful to have your insurance policy number handy when you get in touch, and there are a few ways to access it. If you have the McConville Omni app downloaded, you can access your policy documents there, or maybe you have them stored in your email or in your files. If your claim is for your auto policy, your policy number can be found on your “Pink Slip”.

    However, we know that this might not always be accessible. That’s okay! Call or email us and we will access the appropriate information to help you out, right away!

    Depending on your unique claim situation, we may require some additional documents such as damage estimates, police reports or photos. Having these handy is a great idea.

  • Should I do any repairs to the damage, myself?

    If there is something you can do to prevent further damage right away, then yes, you should absolutely take action. For example, putting up a tarp over an exposed window or beginning to remove water from a flood. Doing whatever you can to mitigate the damage is both a good idea, and a requirement of your property policy!

  • What happens when I go to the reporting centre?

    The London Reporting Centre is only intended for accidents occurring within the city limits. For locations such as St. Thomas, the police should come to the scene or the owner/driver would go to the police station, or report online. Regardless of location, it is the law that you must report an accident where the combined total of damage (for all vehicles or property involved) exceeds $2000.00.

    When you are reporting your accident, there is a form you will have the option of signing that confirms whether you want to report a claim with your insurance company right away. You are more than welcome to take this route, but it is a good idea to let us, as your insurance broker, know that a claim has been reported, so that we can follow-up with the insurance company and make sure the claim is being handled quickly and in your best interest.

    If you decide you do not want to report the claim through the centre, you should connect with your insurance broker as quickly as possible. They will advise you on how be to proceed, and answer any questions you may have.

Email Your Local Office

Your quote. Your way.

At McConville Omni, your London & St. Thomas insurance company, we take the time to get to know you – so that we are fully confident that we are bringing you the very best insurance coverage for you, your family and your business.

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