Family Day 2021 Hours

Posted in Auto Insurance, Commercial Insurance Tips, Home & Property Insurance, Personal Insurance Tips

Family Day 2021 Hours

Happy Family Day! We hope that you are able to spend some quality time with your loved ones over the weekend! Like you, our team will have some time off to be with our families. Here's everything you need to know about the upcoming Family Day holiday weekend. 

Holiday Hours 

Friday February 12: Open 8:30am - 3:30pm

Monday February 15: Closed

Tuesday February 16: Resume regular business hours 

What to do if you have a claim 

1. It is an emergency and we are closed

If you need our help for an emergency claim, outside of business hours (Monday - Thursday 8:30am - 5pm and Friday 8:30am - 4:30pm), please call our after-hours helpline: 1-833-236-7839

2. It is during business hours 

If you need claims help and it is during business hours (Monday - Thursday 8:30am - 5pm and Friday 8:30am - 4:30pm), please send your broker an email or give them a call. You can also access help by emailing .

3. It is business hours but your broker is away 

If you are trying to get a hold of your broker but their voicemail or email gives you an out of office message, please do not leave a message about a claim. These are not monitored while they are away, so we need to make sure that you are contacted quickly. Please either send an email to our claims mailbox ( ) or call into the office (London: 519-673-0880, St. Thomas: 519-633-6687) and speak to a member of our team.

If you need access to your documents or pink slips 

You have full access to your documents, pink slips, change requests and claims help through the McConville Omni Client Portal. Log in or create your account at or download the McConville Omni mobile app (android or apple). 

Great options for getting in touch!  

Call London: 519-673-0880   Call St. Thomas: 519-633-6687

Call Clinton: 519-482-3434  Call Goderich: 519-524-9899    Call Lucknow: 519-528-3824⁠

Claims Email:  General Inbox: 

Self Serve Client Portal: Click here: 

Do you need to get in touch with your broker??

Get in Touch

‹ Back to Blog Feed

Your quote. Your way.

At McConville Omni, your London & St. Thomas insurance company, we take the time to get to know you – so that we are fully confident that we are bringing you the very best insurance coverage for you, your family and your business.

Get Started With A Professional Insurance Broker