2020 Holiday Hours & Claims Guidance

Posted in Auto Insurance, Commercial Insurance Tips, Home & Property Insurance, Personal Insurance Tips

2020 Holiday Hours & Claims Guidance

Like you, our team will have some time off during the holidays to be with our families. There will always be someone here to help you, you just may be connected with a member of our team if your broker or account manager is unavailable. We work together and will save everything to your file so that we are all up to speed on what you need! 

Holiday Hours 

Thursday December 24th: Open 8:30am - 12pm 

Friday December 25th: Closed 

Monday December 28th: Closed

Thursday December 31st: Open 8:30am - 12pm 

Friday January 1: Closed 

Monday January 4th: Resume regular business hours 

What to do if you have a claim 

1. It is an emergency and we are closed

If you need our help for an emergency claim, outside of business hours (Monday - Thursday 8:30am - 5pm and Friday 8:30am - 4:30pm), please call our after-hours helpline: 1-833-236-7839

2. It is during business hours 

If you need claims help and it is during business hours (Monday - Thursday 8:30am - 5pm and Friday 8:30am - 4:30pm), please send your broker an email or give them a call. You can also access help by emailing .

3. It is business hours but your broker is away 

If you are trying to get a hold of your broker but their voicemail or email gives you an out of office message, please do not leave a message about a claim. These are not monitored while they are away, so we need to make sure that you are contacted quickly. Please either send an email to our claims mailbox ( ) or call into the office (London: 519-673-0880, St. Thomas: 519-633-6687) and speak to a member of our team.

If you need access to your documents or pink slips 

You have full access to your documents, pink slips, change requests and claims help through the McConville Omni Client Portal. Log in or create your account at or download the McConville Omni mobile app (android or apple). 

Great options for getting in touch!  

Call London: 519-673-0880   Call St. Thomas: 519-633-6687

Claims Email:  General Inbox: 

Self Serve Client Portal: Click here: 

Click here for: Apple App Store and click here for: Android Play Store

Do you need to get in touch with your broker??

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