Protecting Our People, Protecting Our Community

Posted in Community

Protecting Our People, Protecting Our Community
Together, we can keep each other safe by being conscientious, respectful and kind to ourselves, our families and friends, our neighbours and our peers.

Insurance is the act of protecting people from financial disaster. That’s our job, and what we pride ourselves in doing every day! Right now, the world is facing a new set of challenges with the covid-19 virus. We do have a plan in place to protect our clients, staff and community and are continuing to monitor updates as the situation evolves.

After all, we are in the business of protecting people, so that starts with our own people!

What Protocols have we put in place?

We will remain open for business - Digitally

Clients are welcome to deal with our teams remotely. Call us, email us or submit your request through the McConville Omni Client Portal (web or app) and we will get back to you promptly. We can do almost everything remotely using email, edocuments and esignatures, so there is no need to feel stress about coming in to do business in person. 

We are closing our offices to walk in traffic effective March 17th 2020. 

Call London: 519-673-0880   Call St. Thomas: 519-633-6687

Claims inbox:   General inbox: 

Self Serve Client Portal: Click here: 

Click here for: Apple App Store and click here for: Android Play Store

Do you need to drop off paperwork, a check or something else to your broker and cant send it electronically? -> drop it in our inbound mailbox in the lobby of our London office at 685 Richmond Street! 

London inbound mailbox

What questions should you be asking your business through Covid-19? Download The PDF Now

Looking for more information about how you can make changes to your car insurance? Find Out More

Ability to Work Remotely

Fortunately, we are able to ensure that our staff have the ability to work from home if necessary. We have created the ability for over 90% of our people to work from home, reducing staff in the office for only a few necessary tasks.This means that staff have some flexibility to continue working if they are required to quarantine, in addition to us being able to service clients remotely, should the time come that the risk of working from the office is too high.

For up-to-date information 

Check out the resources provided by the World Health Organization

Do you need to get in touch with your broker??

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At McConville Omni, your London & St. Thomas insurance company, we take the time to get to know you – so that we are fully confident that we are bringing you the very best insurance coverage for you, your family and your business.

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